WHAT DOES 'SUSTAINABLE' MEAN TO MIX CLEAN GREEN?
We don't tend to use the term eco-friendly too often as we feel as though a lot of companies make the claim when actually they're really not. We are eco-friendly, but we consider so many different other parts of the puzzle such as how ingredients are made, what they are made from, the impact on aquatic life... we could go on (kidnappers would hand us back as we bang on about it a bit!). So we like the term 'sustainable cleaning products' instead.
DO WE DONATE TO ANYONE?
Yes! We donate 5% of our profits on our products to Project Seagrass. The work that these guys do is, so, so important and has a profound impact on carbon emissions, biodiversity and even coastal erosion. Pop over here for more info.
Your order will ship in 3-4 business days, however typically they ship within one working day. We like to give you the maximum amount of time so if there are any hiccups, we’ve got it covered. We are closed on Mondays so I can hang with my littlest, so be aware that orders placed after 4.30pm on a Friday, won't ship till a Tuesday. Sorry folks!
We use Royal Mail to keep the carbon footprint as low as possible as the postie will likely to coming down your street anyway. We can’t yet offer free postage yet, though we continue to review this. Instead to keep costs as low as possible we have a flat rate of shipping of £3. If you want to keep costs down, then see if friends want to share an order maybe?
ARE WE PLASTIC-FREE?
All our products are plastic free with the exception of our high-spec, reusable and fully recyclable plastic trigger.
We are a very low-waste business with pretty much everything that comes into the business being reused or recycled. Some of our products still come in plastic packaging that can’t be re-used by us and we continue to challenge businesses to see if they can send it to us plastic-free.
ARE OUR PRODUCTS PALM FREE?
Yes! Absolutely. We know that some businesses choose to use RSPO Palm, however we felt this wasn’t the right choice for Mix. Rather than risking impact on the environment and biodiversity (and potential working environment issues) even with potential RSPO safeguards, we took the decision to avoid it altogether. Add to this that palm oil comes from a very long way and use at any point in the chain, only adds to global emissions.
We check all our ingredients with suppliers to ensure that they are palm-free, and we plan to keep it that way for as long as possible.
ISN'T ADDING WATER A FAFF?
We appreciate that our products might not be for everyone, but also know that adding water at home, makes our products much more sustainable. Our concentrate products save up to 95% of emissions created by transporting pre-mixed cleaning products to your door. We honestly think it’s the way forwards.
We don't use chemical preservatives so suggest using cooled, boiled water (heat can impact on the essential oils) to make up our products as this means the water is the cleanest possible when making it up at home, but it's not necessary (we use tap water at home).
ARE OUR PRODUCTS VEGAN?
Yup. Vegan certified 2021! Woohooo! Here's why:
We know it’s important to be vegan-friendly, not just because we want to be inclusive, but because of the well documented impact of rearing animals on global warming. It contributes to deforestation, soil degradation, increased carbon emissions and that’s not taking into account the water needed to grow food for animals and the subsequent lack of food for humans on the planet. We know that for every product that avoids animal derivatives is a win for the planet.
ARE WE CRUELTY-FREE?
Though we are not certified, we have made every effort to ensure that our products are cruelty free. All our products are Vegan Society Certified, and this does contain a clause and brief check to ensure that the ingredients are cruelty free. We haven’t pursued certification as we feel that the certification process isn’t as rigorous as it could be, often meaning that something is deemed cruelty free for only a short time before or at point of certification. The only ingredients that have the potential to be tested on animals are verified as cruelty-free. Add to this, that as we seek ingredients from as close to home as possible, many ingredients will by the nature of the location of manufacture, fall under EU/ UK legislation which at present, does not permit animal testing. No Mix Clean Green products are tested on animals (I’m excluding testing some new products on my kids!) and they never will be.
ARE OUR PRODUCTS KOSHER?
We are in the process of double checking this, but at this point in time, as we don’t use any animal derivatives, we are confident that our products will be considered Kosher.
ARE MIX CLEAN GREEN PRODUCTS HALAL?
We are in the process of double checking this, but at this point in time, as we don’t use any animal derivatives, we are confident that our products will be considered Halal.
WHAT GOES FIRST ON A SCONE, CREAM OR JAM?
We live in Devon, so I'm afraid this is a cream then jam situation.
WHAT DOES NON-TOXIC MEAN?
Non-toxic at Mix means two things: That when diluted these products will not be toxic to aquatic life and that they are safe to around your children and pets.
We’ve had extensive eco-tox reports to ensure that the impact of our products at every point (creation to down the drain) have the least possible impact. So, you can be sure that we take ecotoxicology very seriously.
We also use the term “non-toxic” to mean that our products won’t harm your child or fur-baby if you use these products around them. They won’t taste nice to eat, but the oils used are not only high-grade but also used in very low doses, so it won’t harm or upset your babies (human or furry). In addition to this, many of our ingredients are food grade. We would just like to remind you to make sure that products are kept out of reach of children and pets, and please DO NOT EAT MIX PRODUCTS (though we do understand how tempting it is, as they smell AMAZING!).
If any of our products do come into contact with eyes, or are ingested, please rinse and seek immediate medical attention. Our contact details can be found at the bottom of the page or contact us; if you need any info, please do not hesitate to contact us.
WHAT IS THE SHELF LIFE OF OUR PRODUCTS?
We conservatively estimate unmixed (dilute) products to last around 6-12 months (dependent on product), but they should last longer. If you experience any issues with your products, please do not hesitate to contact us directly.
HOW LONG WILL THE PRODUCTS LAST?
This depends on how often you clean. We typically find that with regular use:
- a bottle of Multi (150ml) lasts around 3-4 months,
- Bath Mix 2-3 months
- Shiny Mix 1month/ dose
- Toilet Mix 3-4 months
- Whizz Mix 9 tablets should last around 6 weeks (ish).
WHY DO I NEED TO WEAR GLOVES?
You don't but we suggest wearing gloves due to the PH of some solutions, such as Shiny Mix which is very acidic and can make your hands rough. You can grab your pair here.
WHAT CAN THE PRODUCTS BE USED ON?
The labels all have details of things to avoid using that particular product on. Any questions, feel free to drop us a line.
WHAT INGREDIENTS DO YOU USE?
See more info here.
HOW CAN I GET AN MSDS?
Please contact us via our contact us page if you would like a copy.